It took over 4 hours to go through the process of buying a vehicle there, which was ridiculous!!
I’m very happy with the process .Thank You very much to the team at Suntrup Nissan !
Our family has bought several cars from Suntrup, but this was our first time meeting and working with Brian. And now I'll ask for him from now on! I told him what I was looking for and he found the perfect fit on the first try. He explained every feature, answered every question, provided multiple options for financing/monthly payment, and has continued to stay in touch post-purchase. And even though my husband was with me, this vehicle purchase was for me - and Brian recognized/respected that and focused the conversation toward me throughout the entire process. That did not go unnoticed!
Customer service was excellent. Easy and fun process overall. Thanks you to the excellent team at Suntrup!
Jill used deceptive business practices throughout the financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn down - look like a used car barn. I was made to wait too long. I was met with aggression, disrespect, lies about my ability to cancel additional service cost/plans, Sales person reprimanded me, sales ‘managers’ refused to provide their names. Sales manager refused to give me Mr. Suntrups, owner’s contact information. I was not allowed to have photocopies of paperwork that had my signature. I was also not given photocopy of “service plan” financial paper that never had the $3,200 written on it (which was the issue of contention). Overall I left with a bile in my mouth and utter shock to the level of unprofessional, disrespectful, uncivil, discourteous treatment I received.
Awesome! Everyone was friendly and very helpful! Aaron was so very knowledgeable and helpful throughout the whole process! Thanks to everyone!
Was a great experiance , Aaron went out of his way to help me out
Was quoted at least 5 different payments with the 1st one being the lowest and the 2nd one being the highest. They were well over a $100 apart. Very disappointing experience.
You all are very professional and very friendly. One of the best dealerships in America.
Everyone was super friendly and did everything they could to get us exactly what we was looking for
Our family has bought several cars from Suntrup, but this was our first time meeting and working with Brian. And now I'll ask for him from now on! I told him what I was looking for and he found the perfect fit on the first try. He explained every feature, answered every question, provided multiple options for financing/monthly payment, and has continued to stay in touch post-purchase. And even though my husband was with me, this vehicle purchase was for me - and Brian recognized/respected that and focused the conversation toward me throughout the entire process. That did not go unnoticed!
Very nice does a good job Knows how to work with people over all he knows his job
They made it easy to purchase a vehicle. I wish that they would have given me a bit more information about the extra thing that I paid for, and I really do not like the "dealer fee " we were stuck paying. I had said a 36 month loan, and they set it up for 60, not real impressed with the lack of attention to what I had asked for.
Very friendly, excellent service and attention to detail but most of all Honest and genuine.
They made the card purchase experience, easy and pleasant. Klaus was respectful and professional in his salesmanship.
I can't say enough about Suntrup. Love the service department and the way I am treated everyone I come in.
Kyra was amazing at helping us find what we wanted. Super kind human. David in the shop knows his stuff and was great at explaining my policy and how I can best care for my vehicle.
John , was great to work with as well as Jill . We had talked in the phone before & John & Jill had a lot of paperwork ready for us when we arrived. Would definitely recommend John to family & friends
Todd, Jill and Katherine made my car purchase an exciting and pleasant experience. I will be recommending Suntrup Nissan to my friends and family when they're looking to buy a new car ??.
I love working with Annie. She was very knowledgeable of the Yukon. Denali share a lot of details with me help me get through the financial aspect and surely that everything will work out, and I will be glad of this purchase.
Have always had a good experience dealing with them. They always work with me to get the fairest deal possible.
Beth D. Was great to work with on the purchase of my sons Nissan Altima SR.
I can't say enough about Suntrup. Love the service department and the way I am treated everyone I come in.
Customer service is great, and Cowboy and Guy were great in finance. But service department needs a little help with their service to people but overall, I give them a 7 out of 10 but Jess the lady that took the time out to make sure that I was truly satisfied with my vehicle purchase, and took time out to call me and check on the performance and satisfaction the next day was most impressive that's the real reason for me referring a friend or family member.
Scott and his service team are excellent. Our 2015 Armada had an issue with the AC. They had to get with two different Nissan engineers to figure out what was wrong. Scott kept us informed throughout the entire process. I definitely recommend Scott and his service team at Suntrup Nissan on South Lindbergh.
Brian is LITERALLY the BEST!! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!!
Brian was very professional and pleasant to work with. He was able to find the perfect vehicle for us. He has checked back with us several times to see how things are going. Jill was very professional and helpful also.
Katherine has worked very hard to find me a car / suv I would be happy with. After over a year, (I was obviously in no hurry) she located the Honda Pilot which we are now driving. I am very happy and she was a joy to work with. I highly recommend this team.
They have been awesome!! And they are always friendly, welcoming, and helpful. I felt each person we interacted with was truly concerned with making us happy with our decision to purchase the Armada. Jonathan always has a smile and was very helpful going over all of the features, how to use them, and what are options were in purchasing the car. Ryan was very thorough in explaining the optional coverage we might want without being pushy. I felt the sales manager, Steve I believe, was also a great representative for Nissan and Suntrip.
John Stephens made the car buying experience a smooth one Very knowledgeable as well. Would purchase from Suntrup again.
Both Meghan and Jeff were very friendly and helpful with our purchase. Brian was very understanding in the advisor mix-up.
Brian was amazing! He took the time and listened to me in finding the vehicle I wanted. He walked me through every step of leasing my new Rogue! He was genuinely involved in the entire process. I definitely will recommend Brian as the man to work with. Bravo Brian!
Our family has bought several cars from Suntrup, but this was our first time meeting and working with Brian. And now I'll ask for him from now on! I told him what I was looking for and he found the perfect fit on the first try. He explained every feature, answered every question, provided multiple options for financing/monthly payment, and has continued to stay in touch post-purchase. And even though my husband was with me, this vehicle purchase was for me - and Brian recognized/respected that and focused the conversation toward me throughout the entire process. That did not go unnoticed!
The overall experience was positive. Dylan is a go getter and is very personable. He reached out after I had checked out a vehicle online and answered all my questions. Upon contact, the vehicle was already set for inspection and test drive and he facilitated my mechanic’s inspection of the vehicle. The finance officer was very knowledgeable in available warranty programs and found one that met my needs. I had concerns about recalls on the vehicle and if they had been addressed and was assured they had been. I believe I got fair value for my trade and price of purchased vehicle was within market values. Dealership seems very customer oriented and works hard to become the preferred dealer for future purchases. Well done. I highly recommend Subtrup Motors
Beth and Suntrip management made the process smooth and simple. Very happy with end results.
Both Meghan and Jeff were very friendly and helpful with our purchase. Brian was very understanding in the advisor mix-up.
Brian was amazing! He took the time and listened to me in finding the vehicle I wanted. He walked me through every step of leasing my new Rogue! He was genuinely involved in the entire process. I definitely will recommend Brian as the man to work with. Bravo Brian!
Our family has bought several cars from Suntrup, but this was our first time meeting and working with Brian. And now I'll ask for him from now on! I told him what I was looking for and he found the perfect fit on the first try. He explained every feature, answered every question, provided multiple options for financing/monthly payment, and has continued to stay in touch post-purchase. And even though my husband was with me, this vehicle purchase was for me - and Brian recognized/respected that and focused the conversation toward me throughout the entire process. That did not go unnoticed!
Brian was amazing to work with. He was very knowledgeable and made sure I understood everything along the way to ensure I bought the car of my dreams! He made sure to check up on me more than once just in case anything might have come up, they were addressed so I felt comfortable in my car and knew how things work! I also didn’t feel any pressure during the time we talked and were choosing a car which was such an amazing feeling. 😊
Brian is LITERALLY the BEST!! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!!
My experience with the dealership was excellent. The staff was friendly, professional, and helpful throughout the entire process, specially Dylan. They made everything easy and straightforward, answered all of my questions, and made me feel comfortable with my purchase.
It was great! I got the car I wanted for a good price Thank you
Dylan did an excellent job navigating our list of non-negotiables while proving to be very knowledgeable of the cars that we were looking at. I would absolutely recommend him to friends and family in the future. I would also like to shout out Ermin, the finance manager, as he was great to work with and made the process smooth and easy.
The overall experience was positive. Dylan is a go getter and is very personable. He reached out after I had checked out a vehicle online and answered all my questions. Upon contact, the vehicle was already set for inspection and test drive and he facilitated my mechanic’s inspection of the vehicle. The finance officer was very knowledgeable in available warranty programs and found one that met my needs. I had concerns about recalls on the vehicle and if they had been addressed and was assured they had been. I believe I got fair value for my trade and price of purchased vehicle was within market values. Dealership seems very customer oriented and works hard to become the preferred dealer for future purchases. Well done. I highly recommend Subtrup Motors
Ed and the financial officer was great. They helped us with everything we needed. It took us so long to get done but they were so patient and walked through the whole process and worked with what we wanted. Definitely recommend! 100%
No pressure, easy to deal with, and made it stress free. Provided good customer care.
Very patience and tolerant throughout the entire process. It was my first time purchasing a car from a dealership and definitly made a long term customer.
Katherine has worked very hard to find me a car / suv I would be happy with. After over a year, (I was obviously in no hurry) she located the Honda Pilot which we are now driving. I am very happy and she was a joy to work with. I highly recommend this team.
Catherine is a very knowledgeable, sociable, friendly, and thorough sales person. She made the purchasing process easy and rapid.
The buying experience was easy and stress free thanks to Kathryn and Jill. I have also been contacted several times after the sale to see if I have any questions or concerns.
Beth and Suntrip management made the process smooth and simple. Very happy with end results.
Very friendly, excellent service and attention to detail but most of all Honest and genuine.
Ms. Davis was so helpful on helping me find exactly what I was looking for in my price range! She’s probably one of the best client advisors at the plant. And very nice!
Awesome! Wonderful! The Best! Great! Fantastic! Nice! Sweet! Beautiful! Cool! Outstanding! Dominant! Good! Stunning! Outgoing
Beth Davis is awesome. Great dealer and seevice department. If you're looking for a new car Suntrup Nissan is the place to go.
When it came to pricing the car to buy, the prices was transparent; but in trying to lease was not so
Kenan M.was great to work with to buy a car. He was responsive and answered all my questions in timely manner. I absolutely loved Kenan’s salesmanship! Best dealership experience!
Edwin was very welcome and very respectful. He made our experience very helpful and easy. I really appreciate his help and would recommend him to everyone.
Welcome, and amazing customer service. They were patiently and moving accordingly with our need. They would bring any car and color with a smile oh thier faces and without any hesitation.
We received a good price on the car. However, to get to the final price a rebate was used that we were not aware of. This rebate was for $750 or 3.99% financing. So, the decision was made for us to use the $750 versus the 3.99% which actually cost more money. This was determined in the finance office while completed the loan paperwork which came back at 8.82% for a credit score over 800. They did come back a day later & dropped the rate to 6.82%. This was nice - but trust was lost and the deal was not nearly as good as it could have been. Rather disappointed & probably our last dealing with Suntrup. They don’t have a great reputation & I’m seeing why.
Very good service and we were taken care of very good. We enjoyed the people, and the service they provided to us. Very friendly employees that made u feel comfortable.
Katherine has worked very hard to find me a car / suv I would be happy with. After over a year, (I was obviously in no hurry) she located the Honda Pilot which we are now driving. I am very happy and she was a joy to work with. I highly recommend this team.
When I arrived at Suntrup Nissan I was having a terrible day. I had already been to another nissan dealership, where I was treated very poorly, and I walked out.And I had also been to another dealership, right down the road where I was treated very poorly.And walked out, but when I arrived at suntrup, everyone was friendly and helpful. And I got the perfect vehicle!
Excellent group of people. Everything went smoothly and everyone was really friendly. Iggy went out of his way to help us get everything finished and out as quickly as possible. He was very thorough in explaining everything. Really a great guy.
The dealership needs to make there sales and service people more knowledgeable about the vehicles they are selling.That way they can further assist the customer about the vehicle they are going to or wanting to purchase
Very good service and we were taken care of very good. We enjoyed the people, and the service they provided to us. Very friendly employees that made u feel comfortable.
This is my second vehicle purchased from Suntrup Nissan, each time has been a breeze, the most friendliest and professional staff by far. The showroom was clean and comfortable, I look forward servicing my vehicle with Suntrup
I can't say enough about Suntrup. Love the service department and the way I am treated everyone I come in.
Katherine met us with a smile and was so helpful. Jill was so professional and just greeted us with another warm smile. We felt like we had known him for a long time. The whole experience was unbelievable. Thank you so much for having a great team!
Great experience buying and selling vehicles. I would definitely recommend anyone in the market to stop by and check them out!
I did not deal with Todd. Adam was awesome but I asked him to not try and sell me warranties and extras; I am not interested. John did not get that message.
Jill was very efficient and personable. She found me the best interest rate available and the process was smooth.
Adam myself guy was great. The dealership was clan and had a lot of inventory.
Every person i came in contact with was knowledgeable, respectful, and extremely nice and helpful. Dealt mostly with Adam Sears and Jill. Was an amazing experience!
Everyone was and is very helpful. They are prompt in their response to questions. Great doing business with them.
I had a truly fantastic experience at Suntrup Nissan! Buying a new car can feel overwhelming, so it is wonderful that the Suntrup team was friendly, knowledgeable, and respectful of my budget while getting the car I really wanted.to buy.
I so appreciate the care, attention, and extra time spent helping to make sure that I had everything I needed, at a good rate that benefited me – and was overjoyed to be able to leave within an hour with my car! Thank you so much
Appreciate the direct approach and that they were able to come up with a competitive offer. Thank you.
Very efficient and knowledgeable and friendly service Everyone that I met was very helpful. And gracious to me
You all are very professional and very friendly. One of the best dealerships in America.
It took over 4 hours to go through the process of buying a vehicle there, which was ridiculous!!
Both Meghan and Jeff were very friendly and helpful with our purchase. Brian was very understanding in the advisor mix-up.
Jill used deceptive business practices throughout the financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn down - look like a used car barn. I was made to wait too long. I was met with aggression, disrespect, lies about my ability to cancel additional service cost/plans, Sales person reprimanded me, sales ‘managers’ refused to provide their names. Sales manager refused to give me Mr. Suntrups, owner’s contact information. I was not allowed to have photocopies of paperwork that had my signature. I was also not given photocopy of “service plan” financial paper that never had the $3,200 written on it (which was the issue of contention). Overall I left with a bile in my mouth and utter shock to the level of unprofessional, disrespectful, uncivil, discourteous treatment I received.
I am a repeat customer because of the excellent knowledgeable customer service experience. Best customer service ever. Patient
Very informative, focused, friendly Great customer service from everyone we interacted with. Would recommend to others.
Professional service by all and Jeff was Amazing very knowledgeable and wonderful to work with
I’m very happy with the process .Thank You very much to the team at Suntrup Nissan !
Both Meghan and Jeff were very friendly and helpful with our purchase. Brian was very understanding in the advisor mix-up.
Everything was great. Jeff was nice and very helpful. Made the car buying experience less stressful.
Very accurate and listen to my wife's concerns. Help her find exactly what she wanted. This was a 3 month shopping trip and am I ever glad someone found what she had been trying to find. Thanks you Jeff
Customer service was excellent. Easy and fun process overall. Thanks you to the excellent team at Suntrup!
I had a truly fantastic experience at Suntrup Nissan! Buying a new car can feel overwhelming, so it is wonderful that the Suntrup team was friendly, knowledgeable, and respectful of my budget while getting the car I really wanted.to buy.
You all are very professional and very friendly. One of the best dealerships in America.
Very good service and we were taken care of very good. We enjoyed the people, and the service they provided to us. Very friendly employees that made u feel comfortable.
The overall experience was positive. Dylan is a go getter and is very personable. He reached out after I had checked out a vehicle online and answered all my questions. Upon contact, the vehicle was already set for inspection and test drive and he facilitated my mechanic’s inspection of the vehicle. The finance officer was very knowledgeable in available warranty programs and found one that met my needs. I had concerns about recalls on the vehicle and if they had been addressed and was assured they had been. I believe I got fair value for my trade and price of purchased vehicle was within market values. Dealership seems very customer oriented and works hard to become the preferred dealer for future purchases. Well done. I highly recommend Subtrup Motors
Klaus was very helpful! This was my first time buying a vehicle and he made the process go smoothly and anwsered all my questions!
Brian was amazing! He took the time and listened to me in finding the vehicle I wanted. He walked me through every step of leasing my new Rogue! He was genuinely involved in the entire process. I definitely will recommend Brian as the man to work with. Bravo Brian!