Meet Our Staff
Sales
Joe Dawidouski
Business Manager
Aaron Voege
Nissan Client Advisor
Oz Osman
New and Pre-Owned Client Advisor
Collin Costello
Nissan Client Advisor
Brad Hotop
Nissan Client Advisor
Adrian Godlewski
Pre-Owned Client Advisor
Michael Meyer
Pre-Owned Client Advisor
Will Zibers
Nissan Client Advisor
Brian Burjoski
Nissan and VW Client Advisor
Sean Finnegan
Client Advisor
Luis Delgado
Client Advisor
Adel Babalija
Client Advisor
Finance
Steve Anders
Business Manager
Stacey Tijerina
Business Manager
Management
Todd Roth
Sales Manager
Kyle Ketcherside
Sales Manager
Steve Toppins
Sales Manager
Beau Schwartz
Sales Manager
Aaron Paton
Sales Director
Service
Scott Kostecki
Service Advisor
David Riemer
Service Advisor
Ryan Thoele
Service Advisor
Mason Partney
Service Manager
Doug Koch
Service Advisor
Kent Strasser
Service Advisor
Administration
Brandon Rea
Admin
Joe Dawidouski
Business Manager
Feb 03, 2023
aaron made buying a car for my daughter very easy he had
aaron made buying a car for my daughter very easy he had 5 other customers at the same time but always came and checked on us and made it very pleasant. great customer service
Feb 03, 2023
Joe and Steve Toppins were amazing!
Joe and Steve Toppins were amazing! I wasnt able to get what I had came in for BUT because of them 3 i left with better than I could of ever expected!!!! Thank you guys!!!
Jan 20, 2023
Purchased a used vehicle for my son.
Purchased a used vehicle for my son. Arron and Joe did an amazing job. No pressure sales with plenty of patience to explain things to my son. Realistic offer for my trade in right up front, no haggling required. Awesome experience all around!
Jan 09, 2023
Aaron was great working with me and helping me get
Aaron was great working with me and helping me get everything off my wish list at a price I could afford and was flexible with working around my schedule.
Dec 10, 2022
I had a wonderful experience with the team at Nissan
I had a wonderful experience with the team at Nissan Suntrup, Aaron was super accommodating and willing to help me find a car even though I wasn’t too sure what I was interested in! Joe was also very helpful with explaining everything and was also a pleasure to chat with. I will most definitely be coming back.
Aaron Voege
Nissan Client Advisor
Feb 03, 2023
aaron made buying a car for my daughter very easy he had
aaron made buying a car for my daughter very easy he had 5 other customers at the same time but always came and checked on us and made it very pleasant. great customer service
Feb 03, 2023
Joe and Steve Toppins were amazing!
Joe and Steve Toppins were amazing! I wasnt able to get what I had came in for BUT because of them 3 i left with better than I could of ever expected!!!! Thank you guys!!!
Feb 01, 2023
Very good customer service from Luis and Aaron during my
Very good customer service from Luis and Aaron during my purchase of the Honda CRV.
Jan 28, 2023
My experience was amazing and Aaron was very helpful!
My experience was amazing and Aaron was very helpful! Happy to be apart of the Nissan family!
Jan 26, 2023
Everyone was great.
Everyone was great. They explained everything to me and answered every question whether it was stupid or not.
Oz Osman
New and Pre-Owned Client Advisor
Feb 06, 2023
Osman was a Great saler with confidence Great Greetings.
Osman was a Great saler with confidence Great Greetings. He tried everything in his power to get me in a Car.
Feb 02, 2023
Oz and Adrian were extremely helpful great guys
Oz and Adrian were extremely helpful great guys definitely like them good customer service from dealership
Feb 01, 2023
Oz was truly helpful and went above and beyond to make
Oz was truly helpful and went above and beyond to make sure we didn’t leave the lot empty handed. My husband and I are truly grateful for him
Feb 01, 2023
I had a great experience here and will return if I'm in
I had a great experience here and will return if I'm in need . f a vehicle in the future. Oz was a great person with whom to work. Not only is he a genuinely nice person, he worked hard to find the perfect car for me. I would definitely recommend working wth him.
Jan 27, 2023
The dealership was great to work with.
The dealership was great to work with. We had a couple of issues that they resolved very much to our satisfaction. We would go back and work with them again.
Steve Anders
Business Manager
Feb 07, 2023
Very nice, polite,knew what he was talking about.
Very nice, polite,knew what he was talking about. Not pushy whatsoever. Answered any and all of my questions.
Feb 05, 2023
Brad was amazing.
Brad was amazing.!!!! He was patient and kind. Also very thorough and knowledgeable. I will work with me over and over again
Feb 05, 2023
Luis and Steve were both very attentive and helpful
Luis and Steve were both very attentive and helpful throughout the entire process of me buying my actual first ever vehicle on my own.
Feb 01, 2023
Mr. Delgado was very friendly and personable. I felt like
Mr. Delgado was very friendly and personable. I felt like a friend more so than a customer. He is super sharp, knowledgeable, and very passionate about his craft. He made the car buying experience easier to manage and I was grateful to have him as a salesman. He was super patient with me too and really helped me choose the perfect vehicle for me and my family. He was very thorough with explaining the car features. I've never experienced a more authentic, down-to-earth person than Mr. Delgado. Great Job :-)
Feb 01, 2023
Very good customer service from Luis and Aaron during my
Very good customer service from Luis and Aaron during my purchase of the Honda CRV.
Collin Costello
Nissan Client Advisor
Oct 19, 2022
This was the most pleasant car buying experience I've
This was the most pleasant car buying experience I've had. Collin graciously listened to my preferences and helped me chose the right vehicle. The process felt easy and efficient. I'm very happy with my new car.
Oct 12, 2022
Collin was awesome.
Collin was awesome. Made this car buying process fun and easy. I will def let others know how great this experience was.
Aug 23, 2022
I’ve been looking for this car for over a month.
I’ve been looking for this car for over a month. I spoke to at least 10 salespeople in the area. No one even came close to professionalism Ahmed Osman has in my experience. Thank you Ahmed!
Jul 16, 2022
It was easy and quick to get a car.
It was easy and quick to get a car. Collin was amazing and showed me all my options
Jun 30, 2022
This was the 4th vehicle our family purchased from
This was the 4th vehicle our family purchased from Suntrup Nissan. Collin made this most recent experience our best yet. We appreciated him truly listening to us. We didn’t feel like our preferences, wants, or requests were minimized our ignored. He was patient and kind and completely professional. We felt like he gave us honest answers and has continued to do so even after the sale was completed. All referrals will be directed to Collin going forward. Thank you, Collin!
Todd Roth
Sales Manager
Feb 05, 2023
Brad was amazing.
Brad was amazing.!!!! He was patient and kind. Also very thorough and knowledgeable. I will work with me over and over again
Jan 20, 2023
Purchased a used vehicle for my son.
Purchased a used vehicle for my son. Arron and Joe did an amazing job. No pressure sales with plenty of patience to explain things to my son. Realistic offer for my trade in right up front, no haggling required. Awesome experience all around!
Jan 09, 2023
Aaron was great working with me and helping me get
Aaron was great working with me and helping me get everything off my wish list at a price I could afford and was flexible with working around my schedule.
Jan 03, 2023
Great inventory & very fair on pricing.
Great inventory & very fair on pricing. They were fair to deal with & held their commitments on my deal. Very professional.
Dec 31, 2022
Landon was very kind and did not overwhelm me or pressure
Landon was very kind and did not overwhelm me or pressure me about buying a car. Todd was great as well.
Stacey Tijerina
Business Manager
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Oct 15, 2022
Absolutely loved the experience we had here.
Absolutely loved the experience we had here. Mike James was an awesome guy to deal with and a very helpful guy as well. Highly recommend using this dealer. I will definitely be back in the future
Oct 15, 2022
Amazing car dealership with amazing staff!
Amazing car dealership with amazing staff! Definitely use them again for another car in the future!
Aug 07, 2022
Landon fought very hard to make sure I got EXACTLY what I
Landon fought very hard to make sure I got EXACTLY what I wanted. He made my experience seemless, direct, and without all the "car dealer" misnomers. From Landon all the way to finance was perfect. Suntrup customer for life!
Jul 14, 2022
I contacted the dealership because their website
I contacted the dealership because their website specifically states they have special financing for customer with problem credit . Well, this turned out be a lie for me. First, I was told I was approved and when I could pick the car up, then it all came crashing down. I was suddenly told I needed a co-signer and larger down payment. Their advertising is a lie and they do not honor what their website claims.
Brad Hotop
Nissan Client Advisor
Feb 05, 2023
Brad was amazing.
Brad was amazing.!!!! He was patient and kind. Also very thorough and knowledgeable. I will work with me over and over again
Oct 29, 2022
No pressure environment with friendly staff!
No pressure environment with friendly staff! Big shoutout to Brad, Oz, Luke, and Joe for making me comfortable with my first car deal and answering any questions I had.
Aug 17, 2022
Mike was great at listening to what we were looking for
Mike was great at listening to what we were looking for in a "new to us" vehicle. He was honest and did not push us into something we weren't comfortable with. We found the perfect fit!
Jul 19, 2022
Always quick to respond to any question I have.
Always quick to respond to any question I have. Brad is always helpful and knowledgeable!
May 31, 2022
Both Brad and Joe were very professional, kind, and
Both Brad and Joe were very professional, kind, and knowledgeable. At no time did we feel pressured into purchasing or adding any extras.
Adrian Godlewski
Pre-Owned Client Advisor
Feb 02, 2023
Oz and Adrian were extremely helpful great guys
Oz and Adrian were extremely helpful great guys definitely like them good customer service from dealership
Jan 31, 2023
Very informative and surprisingly quick for buying a car.
Very informative and surprisingly quick for buying a car. Test driving was fun and any concerns I had were comprehensively answered.
Oct 21, 2022
Excellent nice and helpful.
Excellent nice and helpful. But make sure sales speak on gap insurance. Thanks you all
Sep 08, 2022
Adrian was amazing to work with, he contacted me very
Adrian was amazing to work with, he contacted me very quickly and was easy to get a hold of. He was very friendly and I felt like he was working for me and I wasn't ever being pressured. Fantastic salesman, hope his supervisors appreciate his hard work! Thanks Adrian! Mark Brouk
Aug 15, 2022
Fantastic service with excellent follow through!
Fantastic service with excellent follow through! Oz and Adrian ensured that I was pleased with my new car before I took ownership, and I will definitely refer my friends and family to Suntrup Nissan!
Michael Meyer
Pre-Owned Client Advisor
Feb 01, 2023
Amazing customer service!
Amazing customer service! Buying my Jeep was one of the best experiences. The entire team has their customers best interest!
Nov 26, 2022
Mike was extremely helpful and patient while we explored
Mike was extremely helpful and patient while we explored all options He helped me find the perfect vehicle for me!
Feb 04, 2021
Mike Meyer helped us get the car we wanted. He was easy...
Mike Meyer helped us get the car we wanted. He was easy to work with and we were pleased with the deal we made. We would recommend both Suntrup and Mike as the salesman.
Jan 25, 2021
Shoutout to Mike Meyer for going ABOVE and BEYOND what he...
Shoutout to Mike Meyer for going ABOVE and BEYOND what he was expected to do to make sure I was completely happy with the vehicle choice I was making!!!!
May 21, 2020
Stacey is amazing she had gotten both my children in nice...
Stacey is amazing she had gotten both my children in nice cars! She’s so helpful and very upfront! Thanks for making these purchases less stressful to a Mom!!
Will Zibers
Nissan Client Advisor
Feb 07, 2023
Very nice, polite,knew what he was talking about.
Very nice, polite,knew what he was talking about. Not pushy whatsoever. Answered any and all of my questions.
Jan 26, 2023
Everyone was great.
Everyone was great. They explained everything to me and answered every question whether it was stupid or not.
Jan 04, 2023
Oz called me after looking online for a new Nissan.
Oz called me after looking online for a new Nissan. He assisted me on getting an appointment which led to me buying my 1st Nissan Kicks. I definitely recommend Oz Osman and Suntrup Nissan. Even though Oz was not my salesman he set everything up to make my sale happen. I love my new Kicks!!!
Dec 21, 2022
Very knowledgeable and friendly staff.
Very knowledgeable and friendly staff. Great experience buying my Nissan. Definitely will recommend Suntrup Nissan.
Nov 28, 2022
Will was so helpful and so professional.
Will was so helpful and so professional. Made this process less stressful, and very nice
Kyle Ketcherside
Sales Manager
Nov 24, 2022
d give them zero stars if it were an option.
d give them zero stars if it were an option. After a month of asking for the second key to the vehicle that they were supposed to be getting it got worse. I never heard a word back from anyone. Then the “boss” text me to ask if we’re happy on our one month of having it. I immediately asked if they had the second key? I also said that when they had it I’d bring them the title and second key from my trade. They are not close to home and I see no point in making two trips. At this point nobody has asked me for my second key or even the title to my trade in not even on the day we did the trade or once since. Additionally the one key I did give them was me chasing the salesman down to give it to him. Then Kyle Ketcherside immediately starts getting rude with me and by the time the text exchange is done he’s threatening me. I reassured him that would not go well for him. Incredible costumer service all around. I’m sure the “boss” Kyle will get and delete this so please be reassured that I’ll make sure everyone on the planet gets to hear about this.
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Sep 26, 2022
If you're looking to buy, new or used vehicle, go to
If you're looking to buy, new or used vehicle, go to Suntrup Nissan, ask for Will Zibers. He is the best! Got me the vehicle I wanted, at a great deal! Thanks Will, appreciate all the help!
Aug 07, 2022
Landon fought very hard to make sure I got EXACTLY what I
Landon fought very hard to make sure I got EXACTLY what I wanted. He made my experience seemless, direct, and without all the "car dealer" misnomers. From Landon all the way to finance was perfect. Suntrup customer for life!
Jul 23, 2022
I had a Great experience buying a car from here.
I had a Great experience buying a car from here. They got me the exact car and price I wanted !
Scott Kostecki
Service Advisor
Mar 01, 2022
This is my man up there.
This is my man up there.. he always he always took good care of me and my Jetta, he is very polite and of course very professional.👊🏿
May 15, 2021
veronica holiday does a great job in the service...
veronica holiday does a great job in the service department.. she does a great job reminding me when service us needed abd us always helpful!
May 11, 2021
Always great service. Drop off, pick up later. Friendly...
Always great service. Drop off, pick up later. Friendly staff. Valet brings the auto up front. Everyone was wearing masks, which is important in these COVID times.
May 05, 2021
Danny was wonderful per usual and they were done in a...
Danny was wonderful per usual and they were done in a timely manner. I was satisfied with the service they provided that day. Thank you
Apr 16, 2021
Ryan, Ian and staff always take great care of me and...
Ryan, Ian and staff always take great care of me and family! That is why I have purchased over 7 cars in the last 20+ years!
David Riemer
Service Advisor
Jul 21, 2022
We have been buying vehicles from Suntrup Nissan since
We have been buying vehicles from Suntrup Nissan since 1994; many in the years our delivery business was buying a new truck every 9 months. In all those years never a glitch and always the best possible sales/service experience. Recently we had a small emergency and our service advisor, Dave Riemer was able to resolve it swiftly, creatively and expeditiously, which he attributed to our long years as loyal customers. They have been surpassingly loyal to us and we’ll be back there next time we’re due for a new vehicle.
Apr 29, 2022
Great service and great people.
Great service and great people. They take me in without appointment and finish job same day. Thank you Christian Moore...
Oct 14, 2021
I set an online appointment for new tires. I even called...
I set an online appointment for new tires. I even called like three times. First two, no answer. I guess Dave is a busy guy. Third time, reached someone. I asked if they'd have the tires in. They said they could get them in, even up to 24 hours before service. I show up for my appointment a month later, no tires.
Sep 04, 2021
As the commercial states, we build relationships. This...
As the commercial states, we build relationships. This is my 4th car purchase from Suntrup Nissan. Joe Dawidowski was my salesmen until his promotion, congratulations! I thought that my next salesman would have big shoes to fill. My salesman this time was Samuel Dominguez. Sam was very professional and knowledgeable with a no pressure sales approach. I told Sam what I was looking for and the price point that I wanted. Sam not only produced a 2021 Sentra but it only had 425 miles on it. Did I mention that this was a used car? It was recently traded in and I'm so glad that it was. This Sentra was a perfect fit for my family. I found my new salesman and those shoes have been filled! Sam, Thank you for a memorable experience and for the smiles on my families face.
Jul 30, 2021
Aaron was so helpful and so was Joey in Finance. The...
Aaron was so helpful and so was Joey in Finance. The place was friendly and had exactly what we were hoping for. Thanks everyone at Suntrup!!
Brian Burjoski
Nissan and VW Client Advisor
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Aug 27, 2022
Brian, was amazing to work with!
Brian, was amazing to work with! I would highly recommend him! If you are looking for a new or used car at Suntrup! Brian is your guy!!
Aug 17, 2022
Mike was great at listening to what we were looking for
Mike was great at listening to what we were looking for in a "new to us" vehicle. He was honest and did not push us into something we weren't comfortable with. We found the perfect fit!
May 16, 2021
I purchased this 2016 Kia Soul from Brian Burjoski and...
I purchased this 2016 Kia Soul from Brian Burjoski and Mark Migneco at Suntrup Preowned lot, on S. Lindbergh, on March 9, 2021. It has been a nightmare getting this sale finalized. The first problem was trying to get the title. It wound up taking 6 weeks before I had the title in my hand. The law says I should have received the title within 30 days (Missouri Statute 301.210). Then, when I went to the license bureau to get my plates, the inspection I was given was not for the car I had purchased. This car had never been inspected by Suntrup. Rather than deal with Suntrup, I decided to just get the car inspected myself. After speaking to Brian Burjoski, I did receive a check from Suntrup covering the penalties for registering late and for the inspection. From the beginning, I was promised, by both Brian Burjoski and Mark Migneco, a lifetime Powertrain Warrantee because this Kia has less than 100,000 miles. After NUMEROUS emails with Brian Burjoski, the last one being on May 4,2021, I still did not have any paperwork regarding this Powertrain Warrantee. It was few days away from being 2 months that I have been dealing with these problems. First I was lied to about the title, I was told it was taking so long because it was coming from another state. When I got the title, it was from Affton, Mo. When I checked with the fiance company that had the lien on the title, they told me that the lien was not paid by Suntrup until April 5, 2021. Someone really dropped the ball on that one! Only after contacting Craig Suntrup himself did I finally receive the paper work for the Lifetime Warrantee on 5/14/2021, 64 days after purchasing the vehicle.
Apr 29, 2021
Brian was so helpful and I had a very pleasant experience...
Brian was so helpful and I had a very pleasant experience buying my new car! I would give Brian a rating of 10/10. I highly recommend!
Steve Toppins
Sales Manager
Feb 07, 2023
Very nice, polite,knew what he was talking about.
Very nice, polite,knew what he was talking about. Not pushy whatsoever. Answered any and all of my questions.
Feb 03, 2023
Joe and Steve Toppins were amazing!
Joe and Steve Toppins were amazing! I wasnt able to get what I had came in for BUT because of them 3 i left with better than I could of ever expected!!!! Thank you guys!!!
Feb 01, 2023
Oz was truly helpful and went above and beyond to make
Oz was truly helpful and went above and beyond to make sure we didn’t leave the lot empty handed. My husband and I are truly grateful for him
Jan 27, 2023
The dealership was great to work with.
The dealership was great to work with. We had a couple of issues that they resolved very much to our satisfaction. We would go back and work with them again.
Jan 21, 2023
Awesome dealership great people to work with i will not
Awesome dealership great people to work with i will not go the another dealer i plan on keeping this truck but if the the time comes that i need a new one i will be buying from Suntrup Nissan very pleased with how everything was handled awesome salesman great manager
Ryan Thoele
Service Advisor
Dec 31, 2022
Service department was very easy to work with.
Service department was very easy to work with. Made it easy to stay up to date on the issues
Jul 08, 2022
Aaron, my salesman handled my situation with such
Aaron, my salesman handled my situation with such integrity and worked hard to get my family in a reliable vehicle. I'm a single mother of 3 that had just been in a horrific car accident, he put my worries at ease through the entire process. He fought hard to get me into something that fit my family but also something I could afford. Joey, the financing manager then worked hard to get me a loan from a reputable bank that would make it easier for me in the future for approval. Ryan, my service writer showed grace when I needed help within the first week of purchase. From the beginning to end these guys did their best to help me and I 100% will always refer them to anyone and everyone. They turned a very stressful situation into a relaxed and easy process. I will forever be grateful.
May 15, 2021
veronica holiday does a great job in the service...
veronica holiday does a great job in the service department.. she does a great job reminding me when service us needed abd us always helpful!
May 09, 2021
Excellent service all the time. Ryan was great. Always...
Excellent service all the time. Ryan was great. Always good visit Well organized good good. Will go there all the time thanks Again for the job week done
May 05, 2021
Danny was wonderful per usual and they were done in a...
Danny was wonderful per usual and they were done in a timely manner. I was satisfied with the service they provided that day. Thank you
Beau Schwartz
Sales Manager
Jun 01, 2022
Easy buying experience where you are treated like family.
Easy buying experience where you are treated like family. The inventory of vehicles are always thoroughly inspected and in one owner shape. Always enjoy buying here! Oz is a great sales associate, very positive and friendly.
Sep 18, 2021
Had an amazing experience with Blaze and Adela, both were...
Had an amazing experience with Blaze and Adela, both were absolutely amazing at what they do. In love with my new Passat!
Jun 16, 2021
Todd, Chip and Beau are the absolute best guys to deal...
Todd, Chip and Beau are the absolute best guys to deal with. They really know their stuff and really take care of their customers unlike a lot of other dealerships who will try to take advantage of women who may not know as much about cars as a man. Thanks guys! You’re the best!
Mar 18, 2021
I couldn't of asked for a better guy to help me. Ahmad,...
I couldn't of asked for a better guy to help me. Ahmad, aka mo, is awesome he answered everything he took care of me I would ABSOLUTELY recommend him to anyone that shops there. He even followed me to take my rental car back so I could have a ride. Great man and I would like to say thank you so much mo, I love my girl... get that money :)
Dec 02, 2019
I have been one of Joe Dawidouski’s perennial customers...
I have been one of Joe Dawidouski’s perennial customers for six years. I have personally as well as referred others who have purchased and/or leased several vehicles from him The consistent and vehement gratitude expressed by all of his customers centers on one trait: the finest customer service in the business!
Sean Finnegan
Client Advisor
Oct 21, 2022
Excellent nice and helpful.
Excellent nice and helpful. But make sure sales speak on gap insurance. Thanks you all
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Sep 19, 2022
Oz was extremely helpful, knowledgeable, and
Oz was extremely helpful, knowledgeable, and professional! This was my first time purchasing a car and he made it enjoyable! I would recommend Oz to my family and friends.
Mar 04, 2022
I am always had good service from the sales Department.
I am always had good service from the sales Department. I will tell they have great customer service
Jan 29, 2022
Sean was very helpful the entire experience was easy...
Sean was very helpful the entire experience was easy thank you Sean for making it so easy
Aaron Paton
Sales Director
Oct 21, 2022
Excellent nice and helpful.
Excellent nice and helpful. But make sure sales speak on gap insurance. Thanks you all
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Jan 05, 2021
Great service! Aaron was extremely helpful. I loved...
Great service! Aaron was extremely helpful. I loved driving a new car with only “three” miles on it. What fun! I can’t wait to read my instruction booklet.
Sep 25, 2020
On July 31st my car was towed into Suntrup Nissan located...
On July 31st my car was towed into Suntrup Nissan located at 6000 South Lindbergh, due to it was in an accident where it hydroplaned off the road into a ditch on Highway 70 and 141 the night before. David Riemer, in the Service Department told me that my car was all good and there was no damage to the under carriage. The only things I needed were an alignment, 2 tires, a hub cap and that the car would need to go to a body shop for repairs to back bumper area. Suntrup had my car from 7/31/2020 until Car Craft Body Shop picked it up on Friday 8/7/2020. Car Craft completed the body work and I picked my car up on Wednesday 8/19/2020. I drove the weekend and noticed a noise every time I turn, so I called the dealership and let them know. My appointment was on Monday August 31st at 10:30 am to take my 2019 Nissan Altima. I talked to David Riemer again when I arrived. I told him what I needed … • I am hearing a clicking/thumping sound when I turn either way • right front tire has a slow leak • I needed an oil change Later that afternoon, David called me saying that my car has damage to the underbody carriage and it needs to go back to the body shop. He sent pictures to my email address, the body shop and to the Insurance adjuster. I asked what about the noise when I turn, the oil change and the front right tire. He said that the were just about finished with the oil change and the tire but I have to take it to the body shop. I was so confused because I was thinking about the mechanics of the car. Why aren’t you fixing the mechanics as they were the mechanics that previously worked on the issue. I also asked him, why is it that today is the first time I am hearing of damage to the underbody carriage when they received the car first and the notes on the receipt clearly state there was no damage underneath. He could not answer that question. He stated the technician says there was still dirt packed underneath. I asked, why didn’t the previous technician clean the car off so that he could do his job? How did he check the mechanics of the car if there is dirt packed in parts? That’s the reason why I’m here today cause he neglected to properly check the car. Then he blames the body shop for not fixing the damage. I’m still confused because the body shop was not responsible for the mechanics of the car. I can deal with the underbody carriage later. They refused to look at the reason for the noise, stating if I still hear the noise when the body shop replaces the shield underneath then bring the car back and they will look at it then. I asked David if it would be possible for them to compensate me with a rental car due to their negligence while the car was in the shop. He told me no right away, I then asked to speak to a Manager. David told me that the manager was probably going to say no too because this is on the body shop, but he would still have the manager call me. The Service Manager, Mason called me with terrible customer service. He knew the situation but didn’t start the conversation. I had to ask him if David told him what my issue is and what I wanted. He said yes, then he proceeded to talk. He told me no, they would not get me a rental but he would call Car Craft and speak to the manager there to see if they would. When I picked my car up later that day (around 4:45pm and they know Car Craft closes a 5 pm) I ask Mason what the outcome of the phone conversation with the manager at Car Craft was. All he said was, he called him and he the guy was going to let me know. Mason looked like he was not being honest when he told me that. It just doesn’t make since. Also, nobody ever called me to le me know my car was ready for pick up. I called the service department several times within an hour because I wanted to make it to the body shop before they closed at 5pm. I had to call the Cashier to see if my car was ready. She told me no and that she would go check with David. She called me right back saying that David left at 4pm and my car is ready that the paperwork was on his desk. A couple of days later I dropped my car off to Car Craft and asked about the rental car. The lady that was familiar with the issue with my car told me that her manager told Mason that they would not compensate me that same day he called because they were not aware of the damage underneath and Suntrup only stated damage to the body when they turned it over to them. Little side note…the front right tire’s seal was broken because there was still dirt packed between the tire and wheel. So, they resealed that tire. I have emailed Aaron Paton twice regarding my BBB complaint due to the fact that Mason was part of my complaint and he was the person responding and still to this day has never heard back from him. Poor customer service. Next, took the car to body shop and end result after 2 weeks of having my car, they told me to take the car back to Suntrup because they did the mechanics. They didn't want to touch it. I decided to take my car someplace else because I will NEVER do business with Suntrup Nissan again.
Jul 22, 2020
Wonderful Service
I was in Suntrup Nissan yesterday for my 15K on my 2019 Rogue. I was greeted nicely by Ashley, I had my oil changed and filter along with a Tire Rotation. Ashley informed me my cab,& air filter needed changed. I was sure glad she did, it was very dirty. Suntrup Nissan cares about you vehicle as well as you as a human being. I will not buy a car anywhere else but Suntrup Automotive Group. Thank you very much for taking good care of my Rogue. Barry Unger
Luis Delgado
Client Advisor
Feb 05, 2023
Luis and Steve were both very attentive and helpful
Luis and Steve were both very attentive and helpful throughout the entire process of me buying my actual first ever vehicle on my own.
Feb 01, 2023
Mr. Delgado was very friendly and personable. I felt like
Mr. Delgado was very friendly and personable. I felt like a friend more so than a customer. He is super sharp, knowledgeable, and very passionate about his craft. He made the car buying experience easier to manage and I was grateful to have him as a salesman. He was super patient with me too and really helped me choose the perfect vehicle for me and my family. He was very thorough with explaining the car features. I've never experienced a more authentic, down-to-earth person than Mr. Delgado. Great Job :-)
Feb 01, 2023
Very good customer service from Luis and Aaron during my
Very good customer service from Luis and Aaron during my purchase of the Honda CRV.
Jan 27, 2023
Luis was an absolute pleasure to work with.
Luis was an absolute pleasure to work with. He was very professional, honest and upfront throughout this car buying experience. I had to reach out to him after the purchase and he was very helpful.
Dec 03, 2022
I don’t enjoy buying a car.
I don’t enjoy buying a car. As a woman I’m looking for the hook. Luis was great. He immediately set me at ease and i trusted him with this experience. He did a lot of research for me and made me feel comfortable. He answered all my questions. He helped to navigate this purchase like a professional. I left feeling very good about my purshase. He made sure i felt good about my choice.
Brandon Rea
Admin
Oct 21, 2022
Excellent nice and helpful.
Excellent nice and helpful. But make sure sales speak on gap insurance. Thanks you all
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Apr 10, 2021
Everyone involved in helping us get our new vehicle was...
Everyone involved in helping us get our new vehicle was wonderful. Chip was great, personable and had a ready answer for all my questions. Armin was so kind and very helpful, also having ready answers to all my questions.
Dec 21, 2019
Joe worked tirelessly to get me a good and fair deal. I...
Joe worked tirelessly to get me a good and fair deal. I am pleased with the work he and the whole Suntrup team did for me....they're simply the best!
Dec 02, 2019
I have been one of Joe Dawidouski’s perennial customers...
I have been one of Joe Dawidouski’s perennial customers for six years. I have personally as well as referred others who have purchased and/or leased several vehicles from him The consistent and vehement gratitude expressed by all of his customers centers on one trait: the finest customer service in the business!
Mason Partney
Service Manager
Jan 18, 2023
I scheduled a service appointment online to have my oil
I scheduled a service appointment online to have my oil changed, my tires rotated and two recalls completed. My appointment was at 7:40. After realizing I was going to be 20-25 minutes late, I called the service department to ask if I needed to reschedule. I was told no and they said it was not a problem. The service advisor Doug informed me they would have to order parts for the recalls and they would not be able to complete those today. He asked if I was dropping off the vehicle or staying. I informed him I would stay and he said it should be about 90 minutes. I took a seat in the waiting room at 8:15 am. After hitting the 2.5 hour mark, I went to ask Doug if my car was almost done. He said they were doing one of the recalls and it wouldn’t be much longer. At the 3 hour mark, I went back to find Doug and he informed me that I had a drop off appointment and he didn’t know how much longer it would be. I apologized for not realizing that I had scheduled a drop off appointment but informed him that he told me about 90 minutes and has not once provided me an update or asked if I had time to wait for the recall work to be completed. Doug was incredibly rude and just kept telling me that I had a drop off appointment. I then asked to speak to the service manager. I met with Mason who first apologized and told me he was going to get an update. Mason came back and told me the car was still having the recall work done. He didn’t have an estimated time of completion. He then informed me that both the dealership and me are to blame. He said that I was late and scheduled a drop off appointment. I informed Mason that I called to notify them that I was going to be late and was told I didn’t need to reschedule. I also informed him that I understand I booked a drop off appointment by mistake but when notifying Doug that I was going to wait, Doug should have indicated that they cannot promise a time due to my appointment being for drop off. He didn't. He indicated my wait would be about 90 minutes. There has been zero communication from doug and this entire experience has been horrible. It is now 11:45 and I’m still sitting in the waiting room waiting for my car. 3.5 hours and counting for a 90 minute appointment and apparently I’m partially to blame.
Dec 31, 2022
Service department was very easy to work with.
Service department was very easy to work with. Made it easy to stay up to date on the issues
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Jul 05, 2022
Called multiple times to schedule a recall.
Called multiple times to schedule a recall. Was bounced around from person to person and then sent to voicemail. Called again later and was hung up on. Called to talk to a manager and left message and no reply yet. Called another dealer and within minutes had an appointment scheduled.
Doug Koch
Service Advisor
Jan 18, 2023
I scheduled a service appointment online to have my oil
I scheduled a service appointment online to have my oil changed, my tires rotated and two recalls completed. My appointment was at 7:40. After realizing I was going to be 20-25 minutes late, I called the service department to ask if I needed to reschedule. I was told no and they said it was not a problem. The service advisor Doug informed me they would have to order parts for the recalls and they would not be able to complete those today. He asked if I was dropping off the vehicle or staying. I informed him I would stay and he said it should be about 90 minutes. I took a seat in the waiting room at 8:15 am. After hitting the 2.5 hour mark, I went to ask Doug if my car was almost done. He said they were doing one of the recalls and it wouldn’t be much longer. At the 3 hour mark, I went back to find Doug and he informed me that I had a drop off appointment and he didn’t know how much longer it would be. I apologized for not realizing that I had scheduled a drop off appointment but informed him that he told me about 90 minutes and has not once provided me an update or asked if I had time to wait for the recall work to be completed. Doug was incredibly rude and just kept telling me that I had a drop off appointment. I then asked to speak to the service manager. I met with Mason who first apologized and told me he was going to get an update. Mason came back and told me the car was still having the recall work done. He didn’t have an estimated time of completion. He then informed me that both the dealership and me are to blame. He said that I was late and scheduled a drop off appointment. I informed Mason that I called to notify them that I was going to be late and was told I didn’t need to reschedule. I also informed him that I understand I booked a drop off appointment by mistake but when notifying Doug that I was going to wait, Doug should have indicated that they cannot promise a time due to my appointment being for drop off. He didn't. He indicated my wait would be about 90 minutes. There has been zero communication from doug and this entire experience has been horrible. It is now 11:45 and I’m still sitting in the waiting room waiting for my car. 3.5 hours and counting for a 90 minute appointment and apparently I’m partially to blame.
Dec 14, 2022
I love this dealership Their salesman are wonderful.
I love this dealership Their salesman are wonderful. Service is excellent!!!!!I I just bought my second car.
Nov 29, 2022
I have been a client for many years have bought several
I have been a client for many years have bought several cars and never been disappointed. Great people and great services
Kent Strasser
Service Advisor
Oct 21, 2022
Everyone was wonderful and very kind in glad I came and
Everyone was wonderful and very kind in glad I came and will recommend others now
Adel Babalija
Client Advisor
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314-892-8200
Call Now6000 S Lindbergh Blvd • St. Louis, MO 63123
Get DirectionsToday's Hours:
Open Today! Sales: 9am-6pm
Open Today! Service: 7am-6pm
Open Today! Parts: 7am-6pm