Customer Testimonials
Everyone I have worked with at the dealership so far has been very helpful and attentive.
I had a very nice experience at Suntrup Nissan. The staff was welcoming and I didn’t feel pressured at all.
The jury is still out on this one. I feel like I’m on a roller coaster from the time that I purchased my on car Labor Day. some parts of this purchase were nice and other parts. I feel like I’m living a nightmare. Please feel free to reach out to me and just an idea. Maybe send this survey out once somebody’s had a chance to be fully in their car, you can’t really tell from a test drive or the purchase. I haven’t had my car long enough to fully give feedback. I ... Read More DealerRater - Sep 24, 2026
Excellent. Easy to work with and very upbeat! The dealership was very nice and clean and all the employees were upbeat and very nice and great to work with especially when it's usually a stressful experience.
Both Chris and Ermin (finance) were excellent. They made the car buying process for a female stress-free (hard to do) and simple. It's were thoroughly explained with zero pressure.
Suntrup Nissan kept it simple and everyone was very kind. We bought our last car from them, and happy we did it again.
He knew what I wanted and took the extra mile! I would recommend him to anyone needing a vehicle
Got me a great deal and they got me out on time too Also everyone is super friendly
I didn’t rate Todd as I only received a text from him and had no other interaction. We dealt with Aaron and John Stephens and both were great.
Nisha is a awesome dealership to purchase from they do everything that they can to help you to gat financial assistance for tha car that you desire to have and their customer service is excellent in every way I would not go anywhere else
From Bob our salesman to Greg in Finance we were treated first class Patient Courteous
Dealership was great my car is already having issues Electrical problems Bluetooth issues Unhappy with car. Katherine has been in contact with me too get the problem resolved with the service department. The dealership has been very responsive. Even Steve the manager has reached out to help.
They did an amazing job of finding me the perfect car. Absolutely amazing experience. I would definitely recommend friends to buy a car here.
Aaron voege and irman really went the distance for me to get a great deal and a great rate!!
5 Everyone was so kind and helpful, made my first car buying experience a 10/10
This team worked very hard to make sure we left with the vehicle we wanted and we were happy.
Great Wonderful buying experience with my sales team. Looking forward to buying from them in the future.
Can't go wrong with Katherine and the entire staff. Everyone was professional and fun.
We had a wonderful experience purchasing our new car from Beth! She was friendly, knowledgeable, and incredibly helpful throughout the entire process. Beth took the time to answer all our questions, made sure we felt comfortable with our decision, and never made us feel pressured or rushed.
John in the finance department was awesome as well! He clearly explained everything, answered our questions, and made the paperwork and financing process smooth and stress-free.
Together, Beth and John made the entire experience each and enjoyable. We truly appreciate their patience, honesty, and outstanding customer service. If you're looking for a ... Read More DealerRater - Sep 3, 2026
Incredible Super helpful and willing to go above and beyond Beth was really knowledgeable about car
Effective and efficient Meghan was busy but cared a lot about making sure we had what we needed. John was the person who completed the sale.
She was fun to work with. Will go to her again. She is AWESOME!! The BEST Sale rep i ever worked with.????
Fair pricing, no pressure, friendly service Paperwork was completed quickly and questions were answered and easily understood
Very good at communicating with me on the car,the sale and the whole process from beginning to end.
Klaus was very professional to work with and if he did not have an answer, he took the time to talk to the correct person and came back to me with an answer in a timely manner.
Ermin and Klaus work closely together - listened to my questions and allowed me the time to make a great decision on the car that was right for me.
I will recommend the Suntrup dealership but especially the team that I worked with. Klaus has even followed up with an email at 30 days to check if I had any questions. Great Work! Thank ... Read More DealerRater - Sep 1, 2026
Very enthusiastic, respectful, answered all the questions in a way that was understandable and I/we felt very comfortable.
Awesome and not pushy Adam was straight to the point and listened to my financial needs and wants for my purchase.
Well, it is a car dealership. Our experience was fairly painless. The personnel were generally helpful, informative. Compared to other dealers where we looked where the level of dishonesty was astounding, Suntrup seemed quite honest. There were some confusions and differing sets of information regarding warranty, also something that might be wrong with the vehicle that I purchased, mileage for warranty, check up dates - between the sales department and the service department. As well, we were not informed until the signing that the vehicle’s title was to be a delayed title. We are hoping it arrives within 30 days ... Read More DealerRater - Aug 22, 2026
The process was smooth from start to finish. Meghan made sure that we understood exactly what we were getting and she worked to make sure we got the car that we were wanting. Finance was easy to work with as well.
The process was smooth from start to finish. Meghan took her time and explained everything and I never felt pressured to make a decision financing ran equally as smooth and we were very happy with our overall experience.
Tae and Julie were great. They made my purchase seamless. I will recommend them to anyone I know looking to purchase a vehicle.
Very friendly and super efficient. Both the sales department and finance. Completely happy with all services we used. Tony was able to get another key ordered for the car we bought because it only had 1.
Great customer service and they make sure you can get in a vehicle at your price range
Excellent service in a non aggressive customer first approach. My second purchase from this team and will definitely send business their way.
My experience was cool..but my vehicle was not detailed very well.An my operator/owner book was not in vehicle I need that.
Great overall experience, the entire team did a great job to make it a pleasant experience.
Great service Very helpful, made the purchase process really easy Very personal and understanding about our wants and needs
Great service Very helpful, made the purchase process really easy Very personal and understanding about our wants and needs
I was in and out in no time. Taye and Julie were great to work with
Suntrup Volkswagen’s very quick, easy, friendly, and efficient! They were really great to work with and I love my car.
Professional service by all and Jeff was Amazing very knowledgeable and wonderful to work with
My experience with the dealership was excellent. The staff was friendly, professional, and helpful throughout the entire process, specially Dylan. They made everything easy and straightforward, answered all of my questions, and made me feel comfortable with my purchase.
It took over 4 hours to go through the process of buying a vehicle there, which was ridiculous!!
I’m very happy with the process .Thank You very much to the team at Suntrup Nissan !
It was great! I got the car I wanted for a good price Thank you
Both Meghan and Jeff were very friendly and helpful with our purchase. Brian was very understanding in the advisor mix-up.
Professional, Fast, Efficient They made the process memorable and fast They were very flexible Nice
Everything was great. Jeff was nice and very helpful. Made the car buying experience less stressful.
Brandon was awesome. Great experience. Process and people were great to deal with Great dealership
When it came to pricing the car to buy, the prices was transparent; but in trying to lease was not so
Professional. Friendly. Competent. Working towards getting me what I needed in a way that was agreeable to both of us.
Dylan did an excellent job navigating our list of non-negotiables while proving to be very knowledgeable of the cars that we were looking at. I would absolutely recommend him to friends and family in the future. I would also like to shout out Ermin, the finance manager, as he was great to work with and made the process smooth and easy.
Jeremiah did an amazing job from start to finish. I highly recommend him. Will be back to do future service
Brian was amazing! He took the time and listened to me in finding the vehicle I wanted. He walked me through every step of leasing my new Rogue! He was genuinely involved in the entire process. I definitely will recommend Brian as the man to work with. Bravo Brian!
Our family has bought several cars from Suntrup, but this was our first time meeting and working with Brian. And now I'll ask for him from now on! I told him what I was looking for and he found the perfect fit on the first try. He explained every feature, answered every question, provided multiple options for financing/monthly payment, and has continued to stay in touch post-purchase. And even though my husband was with me, this vehicle purchase was for me - and Brian recognized/respected that and focused the conversation toward me throughout the entire process. That ... Read More DealerRater - Jul 31, 2026
Kenan M.was great to work with to buy a car. He was responsive and answered all my questions in timely manner. I absolutely loved Kenan’s salesmanship! Best dealership experience!
Tony is nice & pleasant to work with. I like the car I got . Everybody I dealt with was nice.
The overall experience was positive. Dylan is a go getter and is very personable. He reached out after I had checked out a vehicle online and answered all my questions. Upon contact, the vehicle was already set for inspection and test drive and he facilitated my mechanic’s inspection of the vehicle. The finance officer was very knowledgeable in available warranty programs and found one that met my needs. I had concerns about recalls on the vehicle and if they had been addressed and was assured they had been. I believe I got fair value for my trade and price ... Read More DealerRater - Jul 29, 2026
it was awesome! they helped me with everything i needed and i am so happy!
Ed and the financial officer was great. They helped us with everything we needed. It took us so long to get done but they were so patient and walked through the whole process and worked with what we wanted. Definitely recommend! 100%
Klaus was very helpful! This was my first time buying a vehicle and he made the process go smoothly and anwsered all my questions!
Brandon our salesman and AJ in finance were very attentive and showed care for my requests and desires. Pleasant to work with
They made sure I walked out happy Very easy to work with and they are ensure that I understood everything
They made sure I walked out happy Very easy to work with and they are ensure that I understood everything
Professional, organized, and nice selection I liked Dennis the Used Car Mgr and AJ in Finance was great too.
Customer service was excellent. Easy and fun process overall. Thanks you to the excellent team at Suntrup!
Jill used deceptive business practices throughout the financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn down - look like a used car barn. I was made to wait too long. I was met with aggression, disrespect, lies about my ability to cancel additional service cost/plans, Sales person reprimanded me, sales ‘managers’ refused to provide their names. Sales manager refused to give me Mr. Suntrups, owner’s contact information. I was not allowed to have photocopies of paperwork that had my ... Read More DealerRater - Jul 22, 2026
Brian was amazing to work with. He was very knowledgeable and made sure I understood everything along the way to ensure I bought the car of my dreams! He made sure to check up on me more than once just in case anything might have come up, they were addressed so I felt comfortable in my car and knew how things work! I also didn’t feel any pressure during the time we talked and were choosing a car which was such an amazing feeling. 😊
Very nice does a good job Knows how to work with people over all he knows his job
Respectful of my time, pressure free, clear communication, Quick to respond. Overall great buying experience
Brian is LITERALLY the BEST!! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!!
They were straight forward and professional. I felt respected and valued as a customer. I love my car
They made it easy to purchase a vehicle. I wish that they would have given me a bit more information about the extra thing that I paid for, and I really do not like the "dealer fee " we were stuck paying. I had said a 36 month loan, and they set it up for 60, not real impressed with the lack of attention to what I had asked for.
I immediately had a good feeling with your salesmen, I talked to Tony first, he got me started for Zach, Zach came in and was smooth and told me he didn't see any problem at all for our deal. Everyone I came in contact with, was in an upbeat mood, I have bought several vehicles through the years, and I've dealt with lot's of salesmen, believed me, these guys don't have to look up to anyone!!! I think we will have a great relationship going forward! Thank you for letting me give them all the gold ... Read More DealerRater - Jul 11, 2026
Overall, my experience was disappointing. The salesperson was friendly, but the trade-in value offered for my vehicle was absolutely ridiculous. The Nissan financing promotion was not fully explained to me, and I later realized it added approximately $8,000 to the total cost of my purchase. I would have preferred to purchase the vehicle without the added products or extras, but I did not feel that was made clear during the financing process.
I was also told I would leave the dealership with a full tank of gas, but when I drove off the lot, the fuel gauge was nearly on empty. ... Read More DealerRater - Jul 8, 2026
I am a repeat customer because of the excellent knowledgeable customer service experience. Best customer service ever. Patient
Beth is super easy to work with and any complaints I had she made sure to take care or and had my best interest in mind. I will absolutely send people her way
Edwin was very welcome and very respectful. He made our experience very helpful and easy. I really appreciate his help and would recommend him to everyone.
Very professional and efficient, made everything very easy. From the moment I walked in everyone was awesome and Dylan took great care of me.
Wonderful experience. Fair negotiation Our salesman Aaron Vogge was very knowledgeable and helpful though the entire process
Helpful, courteous, knowledgeable, friendly, a pleasure! N/A It was a lovely experience thank you. Yay! ??
Welcome, and amazing customer service. They were patiently and moving accordingly with our need. They would bring any car and color with a smile oh thier faces and without any hesitation.
Everything went very smoothly. They were very friendly and showed us a couple cars and from there we took a car home.
Blase was amazing! He knew his stuff and made paperwork a breeze. Things got a little hectic btwn service losing a license plate and miscommunication of when vehicle would be ready but xxxx happens! This is my second VW I have bought from Blase and I will be back! Also love your service department!
No pressure, easy to deal with, and made it stress free. Provided good customer care.
Very informative, focused, friendly Great customer service from everyone we interacted with. Would recommend to others.
Beth and Suntrip management made the process smooth and simple. Very happy with end results.
Very friendly, excellent service and attention to detail but most of all Honest and genuine.
They made the card purchase experience, easy and pleasant. Klaus was respectful and professional in his salesmanship.
Very patience and tolerant throughout the entire process. It was my first time purchasing a car from a dealership and definitly made a long term customer.
Great Amazing & great place to get your first start in building your Owen credit on financing a car period & I'm very satified
Meghan and Todd were great. Easy to work with, no pressure to buy and got us in the right vehicle for our family.
Very accurate and listen to my wife's concerns. Help her find exactly what she wanted. This was a 3 month shopping trip and am I ever glad someone found what she had been trying to find. Thanks you Jeff
I did not deal with Todd. Adam was awesome but I asked him to not try and sell me warranties and extras; I am not interested. John did not get that message.
Vehicle is being checked by service department....pick up is in a couple of days. I must rely on a ride
Very helpful, cool to get along with, very attentive, and did an excellent job Very knowledgeable
My wife went in to look at cars and Danny helped her right away answering all questions she had. Next day we went in to sign for the car and all the paperwork was ready to go. Not sure if it was a slow day for them or not but we were signed and driving away in our new to us car within 50 minutes
Rick was very helpful and accommodating. Although I postponed service for financial reasons, the diagnostic was thorough and quick, given the high demand of appointments. It is easy to book online and be seen immediately. Shoutout Suntrup VW!
Very good service and we were taken care of very good. We enjoyed the people, and the service they provided to us. Very friendly employees that made u feel comfortable.
Brian was very professional and pleasant to work with. He was able to find the perfect vehicle for us. He has checked back with us several times to see how things are going. Jill was very professional and helpful also.