The service was great despite the confusion due to the reopening of the facility.. While we were in the waiting area (minus TV but extreme sun. I hope that there is a remedy for the windows. In December the sun was so bright that it interfered with reading the Kindle. An hour is a long time to stare at the four wall. I am sorry that I don't know the man's name that helped us when servicing our car, He was knowledgeable and equally important polite.. Next time I will be sure to check out his name.
My new vehicle was delivered to me today. I am very pleased with it as well as the ease in the selection process. This was very efficient and there was not the high pressure that sometimes has occurred in the past. The salesperson named Kenan was very friendly and nice to work with. He also sent upon my original return home in my rental vehicle sent me a personalized video of himself saying to me Congratulations on your new automobile and it was very nice to be a part of your selection process. I had never had anyone ever do ...
I experienced a dead battery in my 2021 Rogue and after having it jumped by AAA I took it to Suntrup. Jeremy was very helpful in getting it fixed in a timely manner without cost.
Good job one day service was easy quick and appreciated. Fixed my issue. Was satified.
I received, as usual, prompt and courteous service during my visit. The communication concerning my vehicle was excellent, and I had a special issue with a key fob that my adviser, Robert Brown, was very helpful in resolving.
The service was superb, but the individual who I talked to to setup the appointment was not knowledgeable in the recommended service I needed for the vehicle mileage.
VEROICA WAS VERY HELPFUL!
Love you guys been going there for years, on my 4th vehicle from you all!,
Service as described. Speedy and accurate work performed. Always a please to work with the service dept.
Always a pleasant visit when bringing my car in for service, Veronica was wonderful!
David Riemer and the service department are courteous, helpful and informative; plus I appreciate the shuttle service.
The new building is really nice. Kenan was very friendly. The sell warrantys for their used cars if you need one.
Everything went well. I got an oil change and a recall on my key. David Riemer was very helpful.
I am a person who truly dislikes vehicle shopping. I get usually stressed out but today’s experience was efficient and as stress free as could possibly be expected. All was completed in a 3.5 hour process. I love the vehicle I was able to find and I recommend Kenan in sales as well as Suntrup Nissan. I am very glad I found my new vehicle as painlessly as this seemed. I also found the extended warranty coverages that I was interested in acquiring.
Service was done as scheduled. Service advisor kept in communication with me as work was being done and once complete.
They give great service and keep you informed while they work on your car. I would highly recommend them.
Very good service ! Really happy ! 😃 I showed up a hour early and they accepted me and got me in and out and told the truth about my car !
Service was done as scheduled. Service advisor kept in communication with me as work was being done and once completed. Very satisfied!
Jonathan was a great sales person to work with very professional and friendly, answered all questions and wasn’t pushy at all very helpful great guy to work with! We’ll definitely have to come back again when in the market for a car! Jill was also great to work with both very professional and very helpful people!
Nice waiting area. Told me eta on work and kept the commitment. It was not very to get the text messages and email updates.
Ryan was absolutely amazing. Was able to get me in and out. Job well done!!
Easy to make appointment. Check in was timely Listen to my car concern and investigated sound before I left so we were on same
Outstanding service & wonderful customer service to meet my recent car purchase from Them. Thank you!
It was a great experience until I noticed paint chipped off of my car after picking it up. It was not there before dropping it off to the dealership, so this was a major disappointment.
Wonderful experience! Kenan was very friendly and knowledgeable. Jake was quick yet thorough. Both were very understanding and accommodating. We will be recommending Suntrup Nissan to anyone who will listen!
Thank you so very much for an awesome experience for oil change and wheel rotation only thing that could have made it better was a car wash
Quick and professional! So happy I switched to Suntrup for my VW service!
He’s a great dealer, I had a fun time browsing vehicles with him and going over the features of my Nissan Kicks. I highly recommend going to him, he seems very knowledgeable and friendly!
I had not bought a car in seventeen years and dealership was very, very nice and Seth McDonald was very very helpful he answered all my questions and concerns he even asked me to come back in and w ent over my few questions that I had. The automobile is a changing thing I guess that is good. Thank Seth's for all your help.
It was the best experience we have ever had purchasing a car. Kennan was very professional and very informative about the features on our car.
Johnathan our Salesman & Jill the Finance manager were PHENOMENAL! They made the process of purchasing the car we wanted smooth & simple! I would recommend anyone looking for a Nissan to check them out! Everyone was EXTREMELY friendly Steve the manager was AWESOME as well! Thank & Big-Ups to all you guys! I wish I could give 10 stars…⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️So I’ll give them here..Merry Christmas to you as as well!
I live about 3 hours away in Kentucky. I was able to get information on a vehicle I was interested in very quickly. They sent me a video of the vehicle and were very responsive to messages. We worked out a deal over the phone, transferred funds to them and had the vehicle ready for pickup in just a short time. Thanks to Oz for working on a great deal and David for getting it all put together. Highly recommend!
Incredible staff and the new facility looks beautiful. I got to see them roll up the all-Nissan Z on the center of the show room floor.
It was an awesome experience. Ryan was great and worked with me on price matching and had the car back quickly
Will Zibers worked with me through e-mail as I am not from St. Louis and most of our communication was over Thanksgiving holiday weekend while I was traveling. Will promptly provided answers to all of the questions I had about the vehicle. He provided the exact price that I eventually paid. No surprise charges. He was very knowledgeable about every feature of the vehicle. I would highly recommend Will Zibers at Suntrup for anyone interested in a Nissan.
Everything went very well. The communication was great, and the service was completed in a time frame that met my expectation.
I am 68 years bought a lot of cars in my life but I have never been treated with more caring and respect as I have by OZ.This man made me and my wife feel as if we were part of his own family. My hat goes off to Oz ,Jill ,Steve and the whole SunTrust team. GOOD Leadership makes good caring employees THANKS AGAIN GUYS IF I COULD GIVE 10 STARS I WOULD.
This shop is friendly, cool, nice, clean place to take your vehicle and they stay involved with you,
They are Courteous and thorough they keep you advised of their progress and send a video
This is a very friendly dealership. You are greeted like a valuable customer. There are plenty of friendly faces and willing people to assist you.
My wife and I recently purchased a 2022 Nissan Frontier ProX-4 from Hani at Suntrup Nissan. Very pleased with the personalized service that we received at their dealership. The purchase was very easy and attention to their customers are superior to none. I would recommend this dealership to anyone for the purchase of a new or used vehicle. If you looking for a good deal and great quality cars/trucks please give Hani at Suntrup Nissan a call. Troy & Michelle
Kept me informed throughout the process.
Had a great experience with John. We drove in from 2 hours away and made it very accommodating. We came back to pick the car up a couple days later. We had to wait because there was a fault light that came on prior to arrival. He made us comfortable in the waiting area, and even offered to buy us lunch while the Service dept made sure everything was top notch. We would definitely recommend you go ask for John
Ryan was easy to do business with. Professional and courteous. Appreciate the transparency and effort.
Great except for the long wait. I was told my truck would be ready in about an hour but I waited for two hours and fifteen minutes.
The service department at Suntrup is friendly and courteous. The work performed by the technician is always professionally done.
Aaron was a great help with purchasing my vehicle
I just got an awesome car! Thank you guys so much! It is a blessing!
Luis Delgado was super professional and has a great demeanor. He took the time to listen to my wife and my needs in a vehicle. He found the perfect one. He bent over backwards to help answer our concerns. He made sure we didn't leave till we where 100 percent happy! Thank Luis
The best sales experience I’ve had. Everyone was so friendly and sweet. Brain was a 10 out of 10!
Everyone was very courteous and professional. They answered any questions I may had regarding my vehicle..
My son is 10hrs away at college. They took care of him and his car! The service team went above and beyond!!
The staff is always very friendly and helpful, and the service technicians are very quick at completing the repairs or necessary maintenance to my car.
They do great work and deliver when promised. I want improvement on appointments where you wait on your vehicle. Drop-off appointments are fine.
Scott and Ian went out of their way to work us in knowing we were traveling.
All was taken care of
My service advisor Ryan, did a good job of keeping me updated on my vehicle's condition and service status. And thank you Veronica Holliday for your follow-up.
Oz our salesman and Jill went above and beyond .l will never buy anywhere else .MERRY CHRISTMAS TO ALL AT SUNTRUP.
This was one of the least painful car buying experiences we’ve ever had. No hassle and no pressure!
In and out in 1 hour. That was great. I will be back again with both of my cars.
Suntrup Volkswagen Service Center did an excellent job completing the work that needed to be done.
Top Notch. Used the Internet first car shopping for our son. Was contacted and put in contact with Adrian. We showed up for our test drive and found a car that we really liked. We told them we had a few others to look at and they said thanks and asked to keep them in mind. No hassling, no keeping us there, not pushy at all. This was one of the least painless car buying experience that we have ever had. We will definitely keep this place on our list when time to purchase a new vehicle in the future.
Super happy I was able to get approved with the help of Suntrup Nissan staff they even got me a low payment then what I expected with great warranty. I do recommend them. Thank you
Jeremy was very informative and helped get the repair covered by my warranty. He was very responsive.
Only one issue. It took over an hour and a half for an oil change, and they still did not tighten the lug nuts on my wheel after checking my breaks. Thankfully I realized it before it became a big issue. But the customer service, cleanliness, and available services are nice.
Everything went smoothly for us, staff was friendly and helpful, in spite of the ongoing construction.
After searching far and wide for the vehicle I wanted, I was very glad to finally find it close to home. My experience with salesman Steve was very professional. This is noteworthy because in all my shopping I have had several disappointing experiences.
Difficult problem to solve. Called engineering and were able to fix under warranty. Required replacing ECM.
Suntrup Nissan was very easy to work with. My salesman Hani went above and beyond to help me out. The best thing was I was pretty much able to make the deal over the phone which was helpful as I live 3 hours away.
Everything was amazing. Hani is the best and super understanding. Very honest and had patience with me. Definitely recommend
This is my second purchase from Suntrup, Aaron Voege was my salesman for both. I highly recommend this dealership and Aaron specifically…. I was well taken care of and Aaron is very responsive to all questions…. He goes far above expectations!
Service Writer - Robert Brown was very knowledgeable and through explaining the 60,000 mile service.
they were amazing. they definitely were patient with me. i needed a car real bad they were able to get me in a car.
Service writer was very helpful and helped me where others have failed at this dealership. Great experience would recommend!!
The staff are friendly, helpful, and efficient. Going on 10 years as a customer with this location.
Customer service was excellent Thank you Luis helped me in a cordial manner to resolve my doubts.
Everyone was very friendly and Seth was great showing us everything about the Rouge. We absolutely love it. This is our 1st Nissan, but probably not our last. Thanks and Happy Holidays!
Awesome work. They took my car in before the appointment and kept me up with everything going on
Very efficient. True to your word. Completed task on time. Usually other places it takes me all day before I get my vehicle back. Thank you for not leaving me hanging with a vehicle for extended period of time. You guys rock. Thank you.
Jeremy did a great job. He was very polite and helpful. I liked the video.
I had a wonderful experience at Suntrup Nissan at the dealership. I would like to give a shout out of 10 star review, on the salesman. Mike Myer was very polite and patient and answered all my many questions. So, that I would be able to purchase my SUV. The finance manager, David Sanders was kind very helpful knowledgeable. Also, I would like to give him a 10 star review. Thanks to both of you Guys. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
People are great. Just wish the price on line was the price available to all.
My first car, so I'm a little biased. Great service, everyone was really helpful and John did a fantastic job. I had to wait a few days for servicing after I bought the car, which sucked, but I was kept up to date with everything that happened. Would recommend.
Ian made the repair process seamless, from start to finish it was a positive experience. Thank you for such great service
Aaron Voege was the key to our purchase. Separated himself from the other dealerships we visited throughout this purchasing experience.
Aaron Voege is the best auto sales representative I worked with in my lifetime, especially throughout this recent purchase experience. Compared to the Honda dealer (new car dealership), the Echo Park dealer, and a CarMax associate, Aaron was a key reason we purchased from Suntrup Nissan.
People were great. Love seeing the new facility being built. Understanding it’s the business but the pricing on line should be more upfront about qualifying or just list the price available to all.
Everyone there was a pleasure to meet. Hani helped a lot and was very cool. I’ve felt like i’ve know him my whole life.
Great Service. Kept up to date with everything that was going on. Enjoy taking my truck here.
Seth made the car buying experience very smooth and easy. He took the time to understand our wants and needs and we ended up finding the perfect vehicle for us. He was an absolute pleasure to work with, as was Jill in the finance department. Highly recommend reaching out to Seth for your next car purchase!
My experience with Nissan has been a great experience every one was very helpful I would tell all my friends and family That's the best place to go buy a vehicle from
They were very fast and curious and helpful and time wasn't very long wait
Team is very helpful and knowledgeable! I was able to not only get my vehicle serviced but also a rental vehicle since the service would be longer than anticipated.
Ian was very helpful and explained the repairs I needed in detail. The crew that worked on my car finished earlier than I anticipated, for which I am grateful.
Aaron worked hard to find just the right car for me! The process was simple and fairly quick.
Danny was great! Very friendly, professional, and helpful, answering all my questions. He gave great advice on maintaining the car going forward, and kept me up to speed on the service
The visit was convenient and efficient with great customer service, with no extras Would recommend.